How can I help?
Get help with your account, snow alerts, recordings or sessions with friends.
Quick help
Why haven’t I received a snow alert?
Check that your alert is enabled for the intended resort and snowfall threshold. Make sure notifications are allowed in both Snowpack and your device settings. Forecasts can change, and connectivity or device settings can delay delivery.
Why can’t I see a friend’s location?
Make sure you have both joined the same active session and that your friend is sharing their location. An invitation or friend connection alone does not share a position. GPS, location permissions, battery and connectivity can affect updates.
A recording or statistic looks wrong. What should I send?
Email the recording date, resort or Off Piste mode, and a short explanation of what looks wrong. Include your device model, iOS version and Snowpack app version if available. A screenshot can help show the issue.
How do I delete my account or request my data?
In Snowpack, open Profile → Settings → Delete account and confirm. Finish any active recording and pending Watch transfer first. The app shows the deletion status; workouts already saved to Apple Health remain in Health.
If you cannot access your account, need help, or want a copy of your data or deletion of earlier analytics, email patrick.dayton12@gmail.com, preferably from your account email. Please don’t send your password. We aim to acknowledge emailed privacy requests within 7 calendar days and complete verified account deletion from active systems within 14 calendar days. See the Privacy Policy for retention and backup details.